7 Best GLPI Alternatives and Competitors in 2026

GLPI is an open-source IT service management and asset management platform that combines help desk, IT inventory, CMDB, software and license management, project management, knowledge management, and IT infrastructure management. It can be self-hosted or used through GLPI’s cloud offerings, making it suitable for organizations that want to manage IT services and assets from one platform.

GLPI is particularly attractive to teams that want an open-source ITSM platform with extensive customization and a large plugin ecosystem. However, some organizations may prefer a more modern SaaS experience, simpler administration, stronger automation, broader enterprise integrations, or a different approach to asset and service management. This is why businesses evaluate GLPI alternatives when selecting an ITSM or help desk platform.

In this guide, we compare 7 GLPI alternatives and competitors across IT service management, help desk, asset management, CMDB, automation, ticketing, integrations, deployment, pricing, and scalability.

Why Look for GLPI Alternatives?

GLPI provides a broad collection of IT management capabilities, but its open-source architecture and extensive configuration options are not ideal for every organization. Teams may look for an alternative when they want easier deployment, more automation, or a stronger commercial support model.

Common reasons to consider GLPI alternatives include:

• Modern SaaS experience: Organizations may prefer a fully managed cloud service rather than maintaining their own GLPI installation.
• Simpler administration: Smaller IT teams may want an ITSM platform that requires less configuration and maintenance.
• Advanced automation: Businesses may need more sophisticated workflow automation, orchestration, and AI-assisted service management.
• Enterprise scalability: Larger organizations may require advanced governance, reporting, integrations, and multi-team service management.
• Asset management: Some teams need deeper IT asset discovery, software management, and endpoint integrations.
• CMDB capabilities: Organizations with complex infrastructure may want more advanced configuration and dependency management.
• Customer support: Managed platforms can provide vendor-backed support, SLAs, and implementation assistance.
• Pricing flexibility: Organizations may want a pricing model based on agents, assets, or usage that better fits their environment.

How We Selected the Best GLPI Alternatives

We evaluated GLPI alternatives based on the capabilities IT teams typically consider when selecting an ITSM and asset management platform. The comparison covers ticketing, incident management, problem and change management, asset management, CMDB, knowledge bases, service catalogs, automation, reporting, integrations, deployment options, pricing, and scalability.

The list includes both open-source and commercial platforms. iTop, Zammad, and Spiceworks provide open-source or low-cost approaches, while Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus, and Zendesk provide more comprehensive commercial service management capabilities.

For organizations looking for GLPI open source alternatives, iTop and Zammad are particularly relevant because they provide self-hosted options while supporting core help desk and ITSM workflows.

Comparison of the Best GLPI Alternatives

G2 ratings can change as new reviews are published; the figures above reflect the current 2026 G2 results available during research.

7 Best GLPI Alternatives and Competitors

Let’s take a closer look at the top GLPI alternatives and see how each platform compares in ITSM, help desk, asset management, CMDB, automation, integrations, pricing, and scalability.

#1 Freshservice

Freshservice is a cloud-based IT service management platform from Freshworks that provides incident management, service catalogs, asset management, knowledge management, automation, change management, project management, and AI-powered service capabilities.

It is one of the strongest GLPI alternatives for organizations that want to move from a self-hosted open-source platform to a managed SaaS ITSM environment. Freshservice focuses on ease of deployment and administration while still providing the ITIL-oriented workflows needed by growing IT teams.

Key Features

• Incident management: Freshservice provides centralized ticketing and workflows for recording, prioritizing, assigning, and resolving IT incidents.
• Asset management: IT teams can discover and manage hardware, software, and other technology assets from a centralized inventory.
• Service catalog: Organizations can create structured service requests and provide employees with a self-service portal.
• Workflow automation: Teams can automate repetitive IT processes using configurable workflows, approvals, and orchestration.
• AI capabilities: Freshservice provides Freddy AI capabilities for service management, including AI-assisted support and automation.

Pricing

Freshservice offers Starter at $19/agent/month, Growth at $49/agent/month, and Pro at $99/agent/month, all billed annually. Enterprise uses custom pricing. Freddy AI Copilot is available as a $29/agent/month add-on on eligible plans.

#2 Jira Service Management

Jira Service Management is Atlassian’s IT service management platform for IT, development, operations, and business teams. It combines service requests, incident management, change management, problem management, asset management, automation, and integration with the broader Atlassian ecosystem.

It is a strong GLPI competitor for organizations that already use Jira, Confluence, Bitbucket, or other Atlassian products. Its connection between development and IT service management is particularly useful for DevOps-oriented teams.

Key Features

• ITSM workflows: Teams can manage incidents, service requests, problems, changes, and other service processes through configurable workflows.
• Asset management: Jira Service Management provides asset and configuration management capabilities for tracking infrastructure and relationships.
• Incident response: IT and DevOps teams can manage incidents, on-call schedules, alerts, escalation, and post-incident workflows.
• Automation: Teams can automate service-management tasks using configurable rules and integrations.
• Atlassian integration: Jira Service Management connects closely with Jira Software, Confluence, and other Atlassian products.

Pricing

Jira Service Management has a Free plan for up to 3 agents, Standard at $20/agent/month, Premium at $51.42/agent/month, and custom Enterprise pricing.

#3 ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an ITSM platform that combines help desk, IT asset management, CMDB, change management, project management, and service catalog capabilities. It is a strong GLPI alternative for organizations that need broader IT management capabilities without moving to a highly complex enterprise ITSM platform.

ServiceDesk Plus supports both cloud and on-premises deployment, giving organizations more control over where the platform operates. Its combination of ITSM and asset management makes it particularly relevant to organizations currently using GLPI for both service desk and inventory workflows.

Key Features

• Help desk: ServiceDesk Plus provides incident, request, problem, and service management workflows for IT support teams.
• IT asset management: Teams can discover, track, and manage hardware and software assets throughout their lifecycle.
• CMDB: Organizations can model configuration items and relationships to understand infrastructure dependencies.
• Change management: IT teams can plan, approve, implement, and track infrastructure and service changes.
• Project management: ServiceDesk Plus Enterprise includes project management capabilities for coordinating IT initiatives alongside service operations.

Pricing

ServiceDesk Plus Cloud starts at $10/technician/month for Standard, $21/technician/month for Professional, and $50/technician/month for Enterprise. The platform also has a free Standard edition for up to 5 technicians under its applicable terms. On-premises pricing is also published separately.

#4 Zendesk

Zendesk is a customer service and help desk platform that provides ticketing, messaging, knowledge management, automation, reporting, and omnichannel support. While it is not focused exclusively on ITSM like GLPI, organizations can use Zendesk to build structured internal and external support workflows.

Zendesk is particularly suitable for businesses that need a polished service experience across email, chat, voice, messaging, and other channels. Its large integration ecosystem also makes it useful when support workflows need to connect with business applications.

Key Features

• Ticket management: Zendesk provides centralized ticketing for tracking, assigning, prioritizing, and resolving customer or employee requests.
• Omnichannel support: Teams can manage interactions across email, messaging, voice, SMS, and live chat.
• Knowledge base: Organizations can build help centers and knowledge bases to reduce repetitive support requests.
• Automation: Businesses can automate ticket routing, notifications, workflows, and other repetitive service tasks.
• Analytics: Reporting and analytics help teams measure ticket volumes, response times, resolution performance, and service quality.

Pricing

Zendesk Suite plans include Suite Team at $49/agent/month, Suite Growth at $79/agent/month, Suite Professional at $99/agent/month, and Suite Enterprise at $150/agent/month, billed annually.

#5 iTop

iTop is an open-source IT service management and CMDB platform designed for organizations that need configurable service management, asset relationships, incident management, change management, service catalogs, and infrastructure management.

It is one of the more relevant GLPI open source alternatives because organizations can deploy the community edition without a commercial software license. iTop also offers paid subscriptions that add professional support, additional functionality, and SaaS options.

Key Features

• ITSM workflows: iTop supports incidents, requests, problems, changes, service catalogs, SLAs, approvals, and other ITIL-oriented processes.
• CMDB: Organizations can model configuration items, relationships, dependencies, and infrastructure components.
• Asset management: Teams can manage hardware, software, services, organizations, locations, and other configuration objects.
• Automation: iTop provides automation capabilities for recurring objects, ticket processing, assignments, and other service-management tasks.
• Customization: Organizations can customize processes, profiles, user portals, and CMDB structures to match their IT environment.

Pricing

iTop Community is available as a free open-source edition. Paid iTop subscriptions and SaaS offerings are available through Combodo, but current pricing depends on the selected service level and deployment requirements.

Visit the iTop website or contact Combodo for current subscription pricing.

#6 Zammad

Zammad is an open-source help desk and customer support platform that provides ticket management, email and web-form support, knowledge management, automation, SLAs, reporting, and integrations. It is a practical GLPI alternative for organizations that want a modern open-source service desk with both self-hosted and hosted deployment options.

Zammad is particularly useful for teams that prioritize support workflows and communication rather than requiring the extensive IT asset and infrastructure-management capabilities found in GLPI.

Key Features

• Ticket management: Zammad centralizes support requests and provides workflows for assignment, tracking, escalation, and resolution.
• Omnichannel support: Teams can handle email, web forms, chat, SMS, telephone-related workflows, and social channels depending on the plan.
• Knowledge base: Organizations can create and maintain searchable knowledge resources for support teams and end users.
• Automation: Triggers, schedulers, macros, and workflows automate repetitive ticket-management activities.
• Reporting: Zammad provides reporting capabilities for monitoring ticket volumes, service performance, and support operations.

Pricing

Zammad Hosted offers Starter at €7/agent/month, Professional at €16/agent/month, and Plus at €25/agent/month when billed annually. Monthly billing is €9, €18, and €27 per agent/month respectively.

#7 Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk is a cloud-based IT help desk platform designed for internal IT teams that need ticket management, incident tracking, reporting, alerts, and a self-service portal. Its simple pricing model makes it particularly attractive to smaller organizations.

Unlike GLPI, Spiceworks focuses more narrowly on help desk operations rather than combining service management with a broad CMDB and IT asset-management platform.

Key Features

• Ticketing: IT teams can create, assign, track, and resolve support tickets through a centralized help desk.
• Incident tracking: Organizations can manage incidents and maintain records of support activity.
• Reporting: Built-in reporting helps teams monitor help desk performance and ticket activity.
• Alerts: Teams can receive notifications about ticket and support events that require attention.
• Self-service: End users can submit and track requests through the help desk portal.

Pricing

Spiceworks Cloud Help Desk has a free Core plan and a Premium plan at $6/user/month, or $5/user/month when billed annually.

How to Choose GLPI Alternatives

The right GLPI alternative depends on whether you primarily need ITSM, help desk functionality, asset management, CMDB, automation, or open-source deployment.

• For modern SaaS ITSM: Freshservice provides a user-friendly cloud platform with ITSM, asset management, automation, and AI capabilities.
• For DevOps-oriented teams: Jira Service Management is particularly useful when IT service management needs to connect closely with software development and operations.
• For ITSM and asset management: ManageEngine ServiceDesk Plus combines help desk, ITAM, CMDB, change management, and project management.
• For customer and employee support: Zendesk is stronger when omnichannel support and customer experience are more important than deep IT infrastructure management.
• For open-source ITSM: iTop provides a configurable open-source platform with ITSM and CMDB capabilities.
• For open-source help desk: Zammad is a strong choice for organizations that prioritize ticketing, communication, automation, and self-hosting.
• For small IT teams: Spiceworks Cloud Help Desk provides a straightforward and low-cost help desk option.
• For pricing: Compare agent licenses, asset limits, deployment costs, add-ons, support, automation, and infrastructure rather than looking only at the starting subscription price.
• For scalability: Evaluate users, agents, assets, locations, workflows, integrations, CMDB complexity, and expected growth before selecting an ITSM platform.

Conclusion

GLPI remains a strong choice for organizations that want open-source IT service management combined with asset management, inventory, CMDB, help desk, project management, and extensive customization. Its ability to run as self-hosted software also gives organizations significant control over their infrastructure and data.

However, different teams may benefit from different GLPI alternatives. Freshservice and Jira Service Management provide modern SaaS-based ITSM, while ManageEngine ServiceDesk Plus combines service management with extensive IT asset capabilities. Zendesk is better suited to organizations focused on omnichannel support and customer experience.

For teams prioritizing open source, iTop and Zammad provide alternatives with different approaches to ITSM and help desk management. Spiceworks is a simpler option for smaller IT teams that mainly need ticketing and basic help desk capabilities.

Before choosing among GLPI competitors, identify whether your primary requirement is ITSM, help desk, asset management, CMDB, automation, or open-source control. Comparing those requirements against deployment options, integrations, pricing, scalability, and administration effort will help you select the right platform for your organization.

Frequently Asked Questions

1. What is the best alternative to GLPI?

Freshservice, Jira Service Management, and ManageEngine ServiceDesk Plus are strong commercial alternatives, while iTop and Zammad are useful open-source options.

2. Is GLPI still open source?

Yes. GLPI remains an open-source ITSM and asset-management platform. Organizations can self-host the software, while commercial GLPI Network subscriptions provide additional services and support.

3. Is GLPI free to use?

The self-hosted GLPI software is available as open-source software without a traditional software license fee. Organizations still need to account for hosting, infrastructure, maintenance, and support costs.

4. What is the best open-source alternative to GLPI?

iTop and Zammad are two strong GLPI open source alternatives. iTop is particularly relevant for organizations that need ITSM and CMDB capabilities, while Zammad focuses more heavily on help desk and support workflows.

5. Is Freshservice better than GLPI?

Freshservice can be a better fit for organizations that want managed SaaS ITSM, easier administration, automation, and AI capabilities. GLPI may be preferable when open-source deployment, customization, and infrastructure control are priorities.

6. Can Jira Service Management replace GLPI?

Yes. Jira Service Management can replace many GLPI ITSM functions, particularly ticketing, incident management, change management, service requests, automation, and asset management. The best choice depends on the organization’s existing Atlassian environment and infrastructure-management requirements.

7. Does GLPI have asset management?

Yes. Asset management is one of GLPI’s core capabilities. It supports computers, software, network equipment, data-center infrastructure, licenses, consumables, and other IT assets.

8. Does GLPI have a CMDB?

Yes. GLPI can manage configuration items and relationships between infrastructure components, making it suitable for organizations that need CMDB and infrastructure-management capabilities.

9. Is Zammad a good GLPI alternative?

Zammad is a good option when the primary requirement is open-source help desk and support management. GLPI is broader when asset management, inventory, and infrastructure management are important requirements.

10. How much does GLPI cost?

GLPI’s self-hosted software is free and open source. GLPI Network Public Cloud currently starts at €19 per month per IT agent, while Standard starts at €300/month and Advanced at €1,000/month for the published subscription tiers. Pricing is shown excluding VAT.